Welcome to the ultimate guide to Disney’s Disability Access Service (DAS)! At Disney, magic knows no bounds, and everyone deserves the opportunity to experience the enchantment of their favorite attractions. Designed to ensure that guests with disabilities can enjoy the parks to the fullest, the Disability Access Service is a valuable program that provides personalized accommodations and assistance.
In this comprehensive guide, we will walk you through everything you need to know about the DAS, from eligibility requirements to how to obtain and utilize the service. Whether you or a loved one have a disability or are planning a trip with someone who does, this guide will equip you with the knowledge and resources to make your Disney adventure accessible, inclusive, and truly memorable. Get ready to embark on a journey where dreams come true for everyone!
What is Disney’s Disability Access Service (DAS)?
In their quest to become completely inclusive, Disney has the special Disability Access Service (DAS), a program designed to ensure that guests with disabilities have equal access to the attractions and experiences at Disney parks. It provides accommodations and assistance to individuals who are unable to wait in traditional queue lines due to their disability. The DAS aims to minimize the wait time by issuing a return time equivalent to the current standby wait, allowing guests to enjoy other areas of the park while they wait. This service is available at all Disney theme parks and is intended to create a more inclusive and accessible environment for all visitors. By providing personalized assistance, Disney strives to make the magical world of Disney accessible to guests of all abilities.
How Does DAS Help Guests With Disabilities
Disney’s Disability Access Service (DAS) is designed to assist individuals with disabilities who are unable to wait in the standard attraction lines. Here’s how the DAS helps:
Return Time: Instead of waiting in line, the DAS provides a return time equivalent to the current standby wait for an attraction. This return time is issued at a designated DAS kiosk near the attraction or through the Disneyland or Disney World mobile app. The guest can then explore other areas of the park while waiting.
Flexibility: With the DAS, guests have flexibility in planning their day. They can use the return time to visit other attractions, enjoy dining, or relax in designated areas. Once the return time arrives, the guest can enter the attraction through an alternate entrance or access a shorter queue, minimizing their wait time in the queue line.
It’s important to note that the DAS does not grant immediate access or bypass all queues. It aims to provide reasonable accommodations based on individual needs, ensuring that guests with disabilities can experience the magic of Disney in a way that is inclusive and accommodating.
Disney DAS Pass Qualifications
To qualify for Disney’s Disability Access Service (DAS), guests must meet certain criteria related to their disability or condition. Here are some key points to consider:
- Disability or Medical Condition:
The guest must have a disability or medical condition that prevents them from waiting in the traditional attraction lines that cannot be solved with a wheelchair or ECV (electric convenience vehicle).This can include physical disabilities, cognitive impairments, sensory disorders, or any other condition that significantly impacts their ability to stand or wait for extended periods. - Documentation:
NO DOCUMENTATION IS NECESSARY TO SECURE DAS. In fact, Cast Members don’t even need a specific condition or diagnosis. You only need to explain why you are not able to wait in a traditional line. - Park Admission:
Guests must have a valid park admission ticket to be eligible for the DAS. The ticket can be a regular admission ticket or an annual pass.
It’s important to remember that the DAS is designed to assist individuals who are unable to wait in traditional queue lines due to their disability. There is no specific list of conditions or exclusions for qualifications, so it’s advisable to check the official Disney website or contact Guest Relations or Disability Services at the park you plan to visit for the most up-to-date information and guidance.
Disney DAS Pass Registration Process
Registering for DAS is a quick and painless process. Guests have two different ways to register, the first is at the park on your first park day, and the other is done up to 30 days prior to your visit online.
In both situations, the Cast Members will ask you to briefly explain why you are unable to wait in a traditional queue. If what you say meets Disney’s qualifications, then you will have DAS activated in your My Disney Experience App.
Guests who qualify for DAS will maintain that qualification for 60 days.
Registering Ahead Online
A great new feature of Disney’s DAS system is the ability to preregister for DAS online. Up to 30 days prior to your visit you can go online to My Disney Experience and arrange a virtual call with a Cast Member. You will be told immediately if you qualify, and the benefit to this early registration is that you can pre-book 2 attractions for each day.
Registering at the Park With Guest Relations
If you’re not a fan of technology, and the thought of pre-arranging a virtual call all but sends you into an anxiety attack, don’t worry! (We’re with you on this one.) You can discreetly meet with a Cast Member at Guest Relations when you arrive at your first park.
Do You Need a Doctor’s Note for DAS Pass?
ABSOLUTELY NOT! Your health is your business. Disney does not need documentation or doctor’s notes proving your condition. Disney’s Disability Access Service is 100% on your honor.
Conditions That May Qualify For Disney’s DAS
Disney’s Disability Access Service (DAS) aims to provide assistance to guests with a variety of disabilities or medical conditions that prevent them from waiting in traditional attraction lines. While specific conditions are not explicitly listed by Disney, the program generally accommodates individuals with disabilities such as:
- Physical Disabilities:
This can include mobility impairments, chronic pain conditions, or any condition that affects a guest’s ability to stand or walk for extended periods that cannot be solved with a wheelchair or EVC - Cognitive or Developmental Disabilities:
Examples can include autism spectrum disorders, intellectual disabilities, or conditions that affect communication or sensory processing. - Sensory Disorders:
Guests with sensory disorders, such as sensory processing disorder or hypersensitivity to noise or crowds, may be eligible for the DAS. - Chronic Health Conditions:
Guests with chronic health conditions that significantly impact their ability to wait in lines, such as chronic fatigue syndrome or certain autoimmune disorders, may qualify for the DAS.
It’s important to note that Disney does not disclose an exhaustive list of qualifying conditions, and eligibility is determined on a case-by-case basis. The focus is on the individual’s functional limitations and how they impact their ability to wait in standard queue lines. Ultimately, Disney aims to ensure that all guests with disabilities can enjoy the park in an inclusive and accommodating manner.
If you have specific questions about whether your particular condition qualifies for the DAS, it’s best to reach out to Disney Guest Relations or Disability Services at the park you plan to visit. They can provide you with the most accurate and personalized information based on your circumstances.
Does Pregnancy Qualify for DAS?
While Disney does not explicitly list pregnancy as a qualifying condition for the Disability Access Service (DAS), they do provide accommodations for expectant mothers. Disney recognizes that pregnancy can bring physical discomfort and limitations, especially during later stages. As a result, they offer various services and amenities to assist pregnant guests in navigating the parks more comfortably.
Expectant mothers visiting Disney parks can take advantage of the following resources:
Accessible Attractions: Many attractions offer alternate entrances or modified experiences for guests who may have difficulty accessing or participating in certain activities. These accommodations can be beneficial for pregnant guests.
Rest Areas: Disney parks have designated rest area and Baby Care Centers where guests can take a break, relax, and recharge. These areas can provide relief for pregnant guests who need to rest or take a break from walking.
Transportation Options: Disney offers various transportation options within the parks, such as trams, shuttles, and boats, to help guests move around more easily. Utilizing these services can be helpful for pregnant guests who may experience fatigue or have difficulty walking long distances.
Dining and Hydration: Disney encourages pregnant guests to stay hydrated and provides water fountains and refreshment stations throughout the parks. Additionally, there are numerous dining options that cater to dietary needs and offer comfortable seating areas.
Does Rheumatoid Arthritis Qualify for Disney’s DAS?
Yes, rheumatoid arthritis can qualify for Disney’s Disability Access Service (DAS). Rheumatoid arthritis is a chronic condition that can cause pain, inflammation, and limited mobility, which may make it difficult for individuals to wait in standard attraction lines for extended periods.
Disney’s DAS is designed to assist guests with disabilities or medical conditions that affect their ability to wait in traditional queues. The focus is on functional limitations rather than specific conditions. Rheumatoid arthritis can certainly meet the criteria for DAS eligibility, as it can significantly impact a person’s ability to stand or walk for long periods of time.
If you or someone you know has rheumatoid arthritis and requires accommodations at Disney parks, it is recommended to reach out to Disney Guest Relations or Disability Services at the specific park you plan to visit. They can provide you with more information on how to register for the DAS and discuss any specific needs or accommodations you may require during your visit.
Do Heart Conditions Qualify For Disney’s DAS?
Heart conditions can potentially qualify for Disney’s Disability Access Service (DAS) if they significantly impact an individual’s ability to wait in standard attraction lines. The DAS aims to assist guests with disabilities or medical conditions that prevent them from waiting in traditional queues.
Heart conditions can vary in severity and the limitations they impose on an individual’s physical abilities. If a heart condition hinders a person’s ability to stand or wait in lines for extended periods, they may be eligible for the DAS. Examples of heart conditions that might qualify include congestive heart failure, coronary artery disease, or any condition that causes significant fatigue, shortness of breath, or chest pain upon exertion.
Does Autism Qualify for Disney’s DAS?
Yes, autism can qualify for Disney’s Disability Access Service (DAS). Disney recognizes that individuals with autism may have unique challenges and sensitivities that can make waiting in traditional attraction lines difficult or overwhelming. As a result, the DAS is available to provide accommodations for guests with autism and other cognitive disabilities.
The DAS aims to assist individuals who are unable to wait in standard queues due to their disability. Autism can significantly impact sensory processing, communication, and social interaction, making it difficult for individuals to wait in crowded or stimulating environments.
Does Diabetes Qualify for Disney DAS Pass?
While diabetes itself may not automatically qualify for Disney’s Disability Access Service (DAS), guests with diabetes can still benefit from the various accommodations and services provided by Disney parks to ensure their comfort and well-being.
The DAS is primarily designed to assist guests who have disabilities or medical conditions that prevent them from waiting in traditional attraction lines. While diabetes does not typically impact a person’s ability to wait in lines, it is important to note that diabetes management may require certain accommodations.
Here are some considerations for guests with diabetes at Disney parks:
- Food and Snacks: Disney parks offer a variety of dining options and snack locations where guests can find suitable food choices, including options for individuals with dietary restrictions, such as diabetes.
- Hydration and Rest: It’s essential for individuals with diabetes to stay hydrated and take regular rest breaks. Disney parks provide water fountains, refreshment stations, and designated rest areas where guests can take a break, hydrate, and manage their diabetes needs.
- Accessibility and Medical Supplies: Guests with diabetes can bring necessary medical supplies, such as insulin, glucose meters, and snacks, into the parks. Be sure to familiarize yourself with Disney’s policies regarding the transportation and storage of medical supplies.
Does Anxiety Qualify for Disney’s DAS Pass?
Yes, anxiety can potentially qualify for Disney’s Disability Access Service (DAS). While Disney does not specifically list anxiety as a qualifying condition, the DAS aims to assist individuals with disabilities or medical conditions that significantly impact their ability to wait in standard attraction lines.
Anxiety disorders can vary in severity and can have a significant impact on a person’s ability to tolerate crowded or stimulating environments. This can make waiting in long lines challenging or overwhelming for individuals with anxiety.
How to Use DAS at Disney World
To use Disney’s Disability Access Service (DAS), follow these general steps:
- Register for DAS: Visit Guest Relations or Disability Services at the Disney park you are visiting. Explain your needs and any specific accommodations required due to your disability or medical condition. The Cast Member will guide you through the registration process, which may involve filling out a form and providing any necessary documentation.
- Receive DAS Accommodations: Once registered, the Cast Member will explain the instructions on accessing and managing DAS return times through the Disney World mobile app.
- Plan Your Visit: Before heading to an attraction, check the current wait time for that attraction. You can do this by using the Disneyland or Disney World mobile app, checking the wait time displays at each attraction, or asking a Cast Member. Note that you can only have one active DAS return time at a time.
- Obtain a Return Time: When you’re ready to experience an attraction, use the Disney World mobile app to obtain a return time. The return time will be equivalent to the current standby wait time for that attraction.
- Enjoy Other Experiences: While waiting for your return time, you are free to explore other areas of the park, enjoy dining, or engage in other activities. Just make sure to return to the attraction within the designated return time window.
- Return to the Attraction: When your return time arrives, proceed to the attraction’s Lightning Lane. The Cast Member at the entrance will guide you through the alternate entrance or shorter queue, minimizing your wait time.
Attractions That Use DAS
Disney’s Disability Access Service (DAS) is available for use on a wide range of attractions at Walt Disney World. While the specific list of attractions may vary over time, the general principle is that DAS can be used on most attractions where there is a traditional standby queue.
Here are some examples of attractions at Disney World that typically qualify for the DAS pass:
- All Major Attractions: DAS can typically be used on popular attractions like Space Mountain, Pirates of the Caribbean, Haunted Mansion, It’s a Small World, and more.
- Character Meet and Greets: If character meet and greets have long queues, the DAS can be used to reduce wait times. This allows guests with disabilities to have an alternative entrance or virtual queue system.
- Shows and Entertainment: DAS can often be used for shows and entertainment experiences, such as Festival of the Lion King, Finding Nemo – The Musical, Fantasmic! and more!
Important Note: New attractions with a virtual queue (Tron and Guardians of the Galaxy Cosmic Rewind) are not an option for a DAS reservation since they already have a virtual queue. However, if you get a virtual queue when your time is up you can enter via the Lightening Lane queue to keep your wait the shortest possible.
How Many People Can Be Included With A Guest’s DAS Pass?
The number of people included on a single Disney Disability Access Service (DAS) pass is not explicitly limited. However, it’s important to note that the DAS is intended to accommodate the individual with the disability and up to five additional members of their party.
When registering for the DAS, the primary focus is on the individual with the disability and their specific needs that prevent them from waiting in traditional queues. The DAS pass is then issued to that individual. However, up to five additional members of their party can join them in using the DAS pass to minimize their wait times and facilitate a more inclusive experience.
It’s worth mentioning that each member of the party who wishes to use the DAS pass must be present at the attraction when obtaining a return time or utilizing the DAS. Additionally, the DAS pass is non-transferable, meaning it cannot be used by individuals who are not part of the registered party.
If you have a larger party and require accommodations for more than five additional members, it’s recommended to reach out to Disney Guest Relations or Disability Services at the specific park you plan to visit. They can provide further guidance and assistance based on the size and needs of your party to ensure an enjoyable experience for everyone.
How Long Is DAS Good For?
Disney’s Disability Access Service is valid for 60 days. Annual Passholders that require DAS will have to renew the service every 60 days.
You are not required to renew but you will need to renew to use it again after 60 days. After it expires, you can always reapply at any time. Renewals can be done ahead of your trip online or at guest relations in the park.
What is the Return Window for a DAS Pass?
The minimum wait is the amount of time that the standby line is, so if it is 12:00 and the current wait time is 45 minutes, then your return time is 12:45.
HOWEVER – The pass DOES NOT expire! Unlike Lightning Lanes which have a 1-hour return window that expires, DAS Pass return times do not expire. That means there is no need to rush and stress. Just know that you can only hold one DAS return time at a time.
Can You Use Das and Disney Genie+?
YES! YES! YES! Disability Access Pass does make it easier to enjoy more attractions because of the ability to wait outside the line, but if you are hoping to do every attraction in the park, then purchase Genie+ to use in addition with your DAS Pass!
Some attractions have long wait times, like Star Wars Rise of the Resistance which typically has a wait time that exceeds 60 minutes. In cases like this, you should book a DAS Pass for it and use Genie+ to book Lightning Lanes while you wait for your DAS Pass return time. In both cases you are minimizing your wait in lines, allowing yourself to have a more magical experience.
Walt Disney World prides itself on its ability to accommodate people from different backgrounds, cultures, and needs. Providing guests the ability to use Disney’s Disability Access Services opens up the magic of Disney for more people than ever.
I am a mother of three that has refused to grow up. Adulting is for the birds, so I go to Disney World every chance I get for that magical escape from reality. I believe that Haunted Mansion is the best ride in all of the Disney Parks, and I am fervently in team Happily Ever After for fireworks spectaculars, (sorry, not sorry, Enchanted). Finally, I hope I never grow tired of skipping down Main Street, USA, and my dream come true would be “friends with” the Fairy Godmother in my old age.
