Have you ever left Disney World wishing you had picked up that perfect plush Porg? There certainly have been times where I wished I had bought something or have been times when I was unable to pick up what I wanted because it was sold out in the parks (ahem, Rose Gold ears). You can call Disney Mail order but with the recent release of an app and a revamped Disney Store online there are new ways to get the Disney merchandise. So let’s look at how to order an item after you leave Disney World.
These tips work for Disney World, Disneyland, and the Disney Cruiseline merchandise. So no matter where you go in the Disney universe they have your back!
Shop Online at shopDisney.com
Select park-exclusive items can be found at shopDisney.com. If you are trying to stock up on some things before you vacation this is a great way to get a discount. Periodically throughout the year, they will run sales, meaning you can score better deals than buying them in the park! Scroll down to the bottom of their website and sign up for their emails so you can stay notified of their sales when they happen!
Use the Shop Disney Parks App
Update: Disney has closed down this app and you can no longer buy anything. You can find out more information and download the app here. The great thing is this app has just about everything you can buy in the parks. If you don’t find something on the website check the app because some stuff you can just find there. Plus when you are browsing through things you will notice they actually provide you with the nearest store location in the park. So if you are at Disney World it’s a great way to hunt something down.
Give Disney a Call to Order an Item
You can also contact the merchandise team and try to get an item. They can be reached by telephone at 877-560-6477 or by email at Merchandise.Guest.Services@DisneyParks.com. Please note that applicable sales tax plus shipping and handling fees will apply, and availability of select items may change.
I have been visiting the parks annually since my parents first brought me at just a year old. Recently I was able to fulfill my life long dream of being a Florida local and moved from the wintery Northeast to the sunshine and fun of central Florida. Now I am hoping to share my Disney knowledge with you so you can have the best vacation possible!
Need More Help Planning Your Vacation?
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Tuesday 23rd of May 2023
I just called and Customer Service told me due to staff limitations, Disney Merch Dept is not currently taking phone or email orders from park merchandise. Yay.
Monday 7th of October 2019
I ordered items from Disney 2 Hours after recieving an email that an item I looked for for over 2 months was in stock. I Placed my orderand Ways Gold it World be 2 or 3 weeks for delivery. I called today, to check order status after 3 weeks and was told that the order never shipped as it was out of stock🤢Very disappointing. I believe since the company had my phone number,email, and credit card number, I should have been notified by customer service rather being informed when I called them
Saturday 1st of June 2019
I bought an item May 21st at Mombasa Marketplace Store # 6101 it is to large and I would like to rtn it. My season pass is now blocked how would I rtn item. No one is p/u phone with the number 877-560-6477 for two days now. If I wanted music I would put the radio on.
Sunday 2nd of June 2019
If you are local you can still go to guest relations at the front of the park.