This is a hot question of late with all the sudden changes being announced as to how Disney World will reopen and all the restrictions that will be in place. Many are worried they won’t be able to go as frequently as they like and some are upset that the experiences they typically enjoyed are closed. Thankfully Disney does recognize that Theme Park reservations and other new restrictions will change the way many of our Passholders prefer to enjoy their pass. With that in mind, they are offering alternative options to help you manage your pass.
Disney Cancelation Policy During COVID-19
If you are an Annual Passholder who has paid in full:
All active Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.
As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
If you are an Annual Passholder on the monthly payment plan:
On April 5, 2020, Disney automatically stopped and will waive monthly payments due while the theme parks are closed. Also you should have noticed they retroactively refund payments made between March 14 through April 4, 2020.
Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen in July. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.
As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5, 2020 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277.
NOTE: Information will be sent out in early July with details on how to take action on these new options.
The Answer Prior to 2020
So I just wanted to let you in on how cancellation were handled prior to 2020 and Disney having to close the parks and change it’s operations. It was not possible to cancel an active Annual Passport.
Once you purchase an Annual Passport and sign the contract agreeing to its terms and conditions, you are unable to cancel it or stop making the monthly payments, and you’ll incur additional charges if you do miss a payment.
If you make monthly payments on your pass, you can pay the remaining balance you owe early without penalty, which would eliminate your monthly payments. If you paid for your pass in full upfront, you can certainly stop visiting the theme parks with your Annual Passport, but you won’t receive a refund for months when you don’t enter the parks.
If you have extenuating circumstancing you can always call Annual Passport Member Services at (714) 781-4567 to explain your situation. While there is no guarantee they may be able to help with payment arrangements so you can still fulfill your Annual Passport obligation.
I have been visiting the parks annually since my parents first brought me at just a year old. Recently I was able to fulfill my life long dream of being a Florida local and moved from the wintery Northeast to the sunshine and fun of central Florida. Now I am hoping to share my Disney knowledge with you so you can have the best vacation possible!